To our valued customers:
The outbreak of the Coronavirus (COVID-19) comes with many challenges for all of us so I want to communicate to you our plans for continued operation and customer support. As all in-person visits have been cancelled until further notice, we offer online meetings instead to maintain exceptional customer service. A large part of our team is now working in home offices and we remain available to you by phone or email without restrictions.
The current situation is developing rapidly and changes daily. Because the safety and well-being of our employees, customers and partners are our top priority, I am informing you about our plans as an organization during this global health problem.
We reviewed our processes and prepared emergency plans. The goal is to minimize the risk for you as our customer while maintaining the ability to deliver and minimizing potential global trading risks.
We have decided to cancel all on-site appointments scheduled by our sales staff in upcoming weeks as well as visits to our company. We offer you to participate in online meetings and video conferences and will reschedule your personal appointment in due course.
Furthermore, we have relocated a large part of our daily activities to home offices where your direct contacts from our US and European offices remain available to you by phone and email without restrictions. To avoid large crowds of people, all other employees are working in two shifts to continue production and have been informed about appropriate rules of conduct, such as regular hand washing and keeping social distance.
We remain in constant communication with our suppliers to prepare measures for reliable supply of parts and components. Nevertheless, we are currently not receiving any binding statements regarding future delivery dates. Even as manufacturing in the Far East has resumed, there are still restrictions and delivery delays that have to be taken into account.
Since the current situation can only be assessed on short notice it is difficult to estimate the extent of the overall impact. We therefore ask you to consider postponing required delivery dates and taking these into account in your strategic planning. We continue to work on solutions to this problem, replacement resources and the best possible supply of parts and components.
We are excited to consult you on current and future projects, propose and deliver custom solutions for your devices. Our team is available to answer any questions – please do not hesitate to contact us.